All bookings are subject to confirmation of receipt of a non-refundable booking fee to secure your date. We’re sorry that we have to take this payment upfront, but unfortunately, this is necessary to ensure that we don’t reserve slots for people who don’t turn up(!)
Any services and products included with your package will be clearly marked at the point of ordering. Please refer to your chosen package details to see what is included when placing your order. Individual shoot fees not purchased as a part of a package, include our time and talent to create and process your images, but unless otherwise stated do not include any products.
Any persons under the age of 18 years must be accompanied by a responsible adult at all times.
Although we endeavour to set aside plenty of time for each portrait session, consultation or viewing and ordering appointment, Clients should be aware that because we may also have further appointments scheduled to take place after your appointment, late arrivals may lead to a reduced appointment time. We encourage all clients to arrive on time so we can ensure that you get the very best experience during your time with us.
Editing and lead times
All image sizes are nominal and images will be colour corrected using fully calibrated equipment. Retouching, digital manipulation and artistic finishing are done at the Photographer’s discretion. Finished proofs will be available for viewing and ordering within 4 weeks after your photoshoot.
Any images or copies of images whether stored digitally or otherwise are protected by the Copyright and Design Act 1988. It is contrary to the Act to copy or allow to be copied photographically / electronically or by any other means, an image created as part of this agreement without the permission of the Photographer in writing. All original files and copyrights shall remain the property of Photographer. Any portion of the work delivered to the Client is for the Client’s personal use only and the Client may not sell or reproduce, or post online, nor authorise the sale or reproduction of any portion of the work without the Photographer’s written consent. If digital image files are supplied, these files will come with written personal printing rights so you can print your images either at home or at your favourite lab. Any high res digital images purchased will be supplied in jpeg format, and will not include logos. However, if smaller web-sized images are also supplied (for example as complimentary files for social media) these may include our company logo, which must remain intact whenever used. The Client may not alter or manipulate any images supplied in any way without the written consent of the photographer, including the removal of any logos if included.
Any images or products you wish to buy from us must be ordered during your free viewing and ordering appointment, which will be scheduled for no later than one month after your portrait session, at our studio. This is your opportunity to view all images, and order any products you would like to buy from us, so we strongly recommend all decision-makers attend. A viewing and ordering session is included with every session free of charge. If additional viewing and ordering appointments are required, they will be charged at £75.
Due to the vast amount of images we produce every year, we are unable to store and archive images indefinitely. Images not purchased during your viewing and ordering session will be considered unwanted and may be deleted from our systems without further notice. Deleted images will no longer be available for purchase so we strongly recommend purchasing any images and products you require during your viewing and ordering appointment.
All services, products, packages and prices are subject to change without notice, but in all cases, current pricing will be clearly marked at the time of ordering.
All prices exclude delivery unless otherwise stated.
The Client acknowledges that the taking of photographs and/or video by Clients during photo sessions is strictly prohibited, and may lead to the photo session being immediately terminated without refund.
In order to operate, it is essential for us to be able to display examples of our work to new prospective customers. The Client permits and the Photographer reserves the right to display any images and/or video created, in their studio, portfolios, website, and marketing, in a tasteful manner consistent with the images previously displayed on our websites. Clients with particular personal privacy issues such as those in the public eye should discuss any non-disclosure requirements directly with the Photographer prior to booking.
Payments & Cancellations
All products must be paid in full before being released to the client. Due to the custom nature of our work, all orders are final and cannot be changed or cancelled after purchase. The Client may cancel a booking at any time by giving written notice to the Photographer, but in doing so shall forfeit any monies already paid. If the Photographer is forced to cancel the agreement, any fees and deposits will be reimbursed in full to the client.
Limitation of Liability
In the unlikely event of total photographic failure or cancellation of this contract by either party or in any other circumstance the liability of one party to the other shall be limited to the total value of the contract. Neither party shall be liable for indirect or consequential loss.
In the unlikely event of any complaint, this should be raised by the Client with the Photographer in writing, within 28 days of receipt of the images.
What are cookies?
The following are necessary for our websites to operate.
Our websites will:
Remember what is in your shopping basket
Remember where you are in the order process
Remember if you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not strictly necessary, but are required to provide you with the best user experience and to tell us (anonymously) which pages our clients find most useful and interesting.
Our websites will:
Track the pages you visit via standard Google Analytics or Statcounter
Allow you to share pages with social networks such as Facebook (if available)
Who we are
Baby Shoots Photography is owned and operated by Robert Hooper, trading as Baby Shoots Photography. You can contact us by phone on 01342 887178 or email at firstname.lastname@example.org
What information is being collected?
We collect a variety of information before, during and after you book with us or use any of our services, including;
If you email us or send us messages via social media, these messages are stored within our email system or social media accounts. If you telephone us, we may make notes on our system to help us provide a service to you. These messages are stored for as long as practicable to allow us to provide you with better future services.
Who is collecting the data?
This data is being collected by Robert Hooper Photography Ltd. We use a password protected data management software system to hold our data.
How is it being collected?
The vast majority of our data is collected directly from you, either by filling out an online form or telling us face to face, via the telephone, email or message. In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher or photo shoot for you, whereby they will usually give us your name and details to allow us to process their order, and provide our service to you. This also includes any details sent to us by partners who pass details on to us that were given by you, with your consent to forward to relevant trusted suppliers.
Why is it being collected?
Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you. Some of the data we collect is to help provide you with a better customer service experience. We are required by law to collect and store certain information relating to any order you place with us.
How will it be used?
Data we collect will be used by us to enable us to provide our services and products to you. Contact data may be used to send you direct offers from us about upcoming promotions or newsletters, and these can be unsubscribed from at any time. We may internally analyse data for business and forecast purposes. Robert Hooper Photography has a legitimate interest in using images taken in relation to your booking and may use these images in the following ways, although you are free to refuse this use of these images:
Who will it be shared with?
We take your privacy very seriously. We do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
How will this affect you?
We collect, store and process your data in such a way that should have no negative effect on you as an individual.
How long is the data stored?
Most data we collect is stored indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact us again in the future. We are also legally obliged to store some data for a minimum amount of time, for example sale order records and payment records etc.
Access to stored data.
If you have any questions about data we hold about you, please feel free to contact us. As well as trying to help you directly, you may request a copy of any data we store about you and we will comply with any requests as per the guidance of the Information Commissioner’s Office.
If you would like any clarification on how we collect, store or process your data please contact us directly. If you’d like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk
Location and areas of coverage:
West Sussex baby photographers providing award-winning fine art newborn photography and luxury baby portraiture in Sussex, Surrey and the south.
Our nearest towns include Crawley, East Grinstead, Horley, Horsham, Redhill, Reigate, Royal Tunbridge Wells, Burgess Hill and Brighton.
Baby Shoots Photography